We ship domestically within Singapore and internationally to all countries. Delivery charges and duration will vary according to your destination country and the weight of your parcel, and will be added at checkout.

We offer regular delivery and next working day delivery options within Singapore.

Regular delivery within Singapore:

- S$5 delivery fee for orders below S$150.

- Upon receiving your order confirmation email, kindly allow 4-6 working days for your order to arrive.

- We are pleased to offer free next working day delivery for orders S$150 and above.

Next working day delivery within Singapore:

- S$10 next working day delivery fee for orders below S$150.

- Please note that all orders must be received before 1pm from Monday to Friday to qualify for next working day delivery. 

- For e.g, orders placed before 1pm on Monday will reach you by Tuesday 10pm.

- For e.g, orders placed after 1pm on Monday will reach you by Wednesday 10pm.

- Weekend orders will only be delivered on Tuesday.

We offer regular delivery and next day delivery options within Singapore.

Domestic regular delivery within Singapore:

- Upon receiving your order confirmation email, kindly allow 3-5 business days for your order to arrive.

- Free delivery for orders above S$100.

- S$5 delivery fee for orders $100 and below.

Domestic next day delivery within Singapore:

- Orders received before 1pm will reach you by the next day. 

- For e.g, orders placed before 1pm on Monday will reach you by Tuesday 10pm.

- For e.g, orders placed after 1pm on Monday will reach you by Wednesday 10pm.

- S$10 for next day delivery.

International delivery charges and delivery duration depends on where you are!

If you are an international customer, drop us an email at hello@offorestsandwaves.com or at our Contact Us Page with your order details and shipping address, and we will get back to you within 24 hours with a shipping quote.

We work with reputable air freight couriers who will be able to deliver your order within 7 business days.

We hope you will love the products that we have curated for you. Every product has been carefully inspected and every touchpoint has been carefully thought through to ensure that our customers have a great shopping experience with us.

Due to the nature of our products, only defective products will be eligible for exchanges. We will not be able to offer any refunds or returns. Please note that natural variations may exist in products and will not be considered defective.

If you believe that you have received a defective product (i.e. broken or damaged product), kindly reach out to us at hello@offorestsandwaves.com within 7 days of receiving your purchase. Please include your order number and photos of the item/s you would like to request an exchange for. Your exchange request will then be reviewed by our team on a case-by-case basis.

Your item/s must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

If you notice something defective about your purchase, you have 7 days after receiving your order to request for an exchange.

If you would like to return a defective product, kindly email us your exchange request at hello@offorestsandwaves.com within 7 days of your order being delivered.

Kindly indicate your order number and photos of the item/s that you wish to return.

Your request will be reviewed on a case-by-case basis.

Should your exchange request for a defective product be approved, we will arrange for an exchange of item/s via email or mobile. If we are unable to exchange the item/s, we will then refund your purchase in the form of store credits.

Please note that sale items and gift cards are not eligible for refunds, exchanges and returns.

Items sent back to us without first requesting will not be accepted.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.